FREQUENTLY ASKED QUESTIONS

Lucky Canada Star (LCS) is an online store that sells apparel and other household items to the Canadian customers, especially those living in the GTA region of Canada. We have extensive experience in the field of selling retail merchandise to end-consumers.

Our motto is to serve our customers in the most diligent manner by offering qualitative products at competitive prices and with a strong customer support. These two aspects are part of our core business competencies.

We offer a wide range of products that include clothing items, jewellery, crockery, leather goods, etc. Most of these products are imported from South Asia to enable the Canadians to enjoy these products at competitive and affordable prices.

All our products can be bought online through our website. This ensures that any Canadian can buy our products from any part of Canada without the hassle of travelling to any place. Alternatively, the customers can also order on the phone for quick delivery.

There are two options available to the customers. We can deliver goods through mail or a courier. Courier service is quick and more appropriate for the GTA region while mail delivery may be appropriate for other parts of Canada.

Goods up to certain amount of sales value are delivered free of cost within the GTA region, while for lesser amount of sales the customer must pay the delivery fee. Please visit the check out point at sale terminal on our website to know the details.

We accept payments through credit cards, debit cards and PayPal system. Cash may also be accepted if the customers so wish.

Our return policy is simple and clear. Once a sale is made no returns are acceptable unless the merchandise is found defective at the time of delivery. This simple policy ensures that neither the customer nor the supplier suffers any loss. Therefore, it is imperative that once you place an order make sure about the selection and quantity ordered.

We update our customers through our website. Please keep visiting our website regularly for updates about new products, discounts, promotional sales and so on. The registered customers may also receive email notifications about latest changes in our products, discounts and other business activities.